Currently available only to customers in Russia. Payment only through Russian representatives; once paid in Russia, Moduloom works from anywhere. We are entering your markets soon.
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Legal / Payments & Refunds

Payments & Refunds

Effective October 20, 2026

Availability. Moduloom is currently available only to customers in Russia: subscriptions are paid in Russian rubles, and payment is possible only through Russian representatives (a Russian bank card, the Russian Faster Payments System or a bank transfer from a Russian company). Once paid in Russia, the service can be used from anywhere in the world. We will be entering your markets soon — write to us if you would like to be notified.

1. How to pay

  1. Individuals and sole proprietors pay in the “Billing” section of the account by a bank card issued in Russia (Visa, Mastercard, MIR) or via the Russian Faster Payments System (SBP).
  2. Organizations pay by invoice from a Russian bank account; an invoice is issued automatically at sign-up (or at the end of the trial) and the closing document (UPD) is sent by email.
  3. Prices are in Russian rubles. VAT is not charged (the seller applies the Russian simplified tax system). If your bank converts currency, its exchange rate and fees apply.
  4. If you are outside Russia, payment is possible only through Russian representatives — for example, your company's Russian subsidiary, partner or distributor. Once paid, the account works from anywhere in the world.

2. Payment security

  1. Card and SBP payments are processed on the secure payment page of JSC “ALFA-BANK”, which is certified under PCI DSS. Card details are entered on the bank's page, protected with TLS and 3-D Secure, and are never transmitted to or stored by Moduloom.
  2. A fiscal receipt is emailed after every payment.

3. Access and renewal

  1. Access opens automatically right after a successful payment, and you receive an email confirmation.
  2. There are no automatic charges: you renew by paying for the next period in the account. We send reminders 3 days and 1 day before the paid period ends.

4. Cancellation and refunds

  1. You can cancel at any time by writing from the “Support” section of the account or to support@moduloom.online.
  2. We refund the unused full months of the paid period, calculated pro rata to the amount paid. The current month already started and AI credits already used are not refundable. If access was not provided through our fault, we refund the full amount.
  3. Refunds go to the same card or account used for payment within 10 business days of the request; your bank may take longer to credit it. Mandatory consumer rights in your country are not affected.

5. Seller details

Provider
Sole Proprietor (Individual Entrepreneur) Denis Valerianovich Kapitonov
Taxpayer ID (INN)
211202250896
State registration no. (OGRNIP)
313213802500040
Address
Office 201, 24 Nekrasova St., Kazan, Russian Federation
Email
support@moduloom.online
Phone
+7 (965) 680-77-87
Business hours
Mon–Fri, 10:00–19:00 Moscow time (UTC+3)

Sign in to your account

Enter your company's account address — the sign-in page with an emailed code will open.